Privacy Policy
What Information Do We Collect?
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
Personal Information You Choose to Provide
We may request that you voluntarily supply us with personal information, including your name, email address, postal address, home or work telephone number, mobile telephone number, and other personal information for such purposes as correspondence, placing an order, requesting an estimate, participating in online surveys, or receiving communications regarding our products and services.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
If you provide your mobile phone number and expressly consent to receive text messages from us, we may use your mobile number to send SMS messages related to your account, customer service, appointments, order updates, service notifications, or other communications you have requested.
Website Use Information
Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support, processing transactions, responding to inquiries, and making available our products and services to our customers and prospective customers.
Occasionally, we may also use the information we collect to notify you about important changes to our website or services that are relevant to your relationship with us.
SMS Communications
If you have opted in to receive SMS communications from us, you may receive text messages regarding your account, customer support, appointments, order updates, service notifications, or other requested services.
- Message frequency may vary depending on your interactions with us.
- Message and data rates may apply according to your mobile carrier's plan.
- You may opt out of receiving SMS messages at any time by replying STOP to any message.
- For assistance, reply HELP to any SMS message or contact us using the contact information provided on our website.
What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and complete transactions over the Internet. Cookies help make your online experience easier and more personalized.
How Do We Use Information Collected From Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities in order to continually improve our website and better serve our users.
This information helps us design and organize our web pages in the most user-friendly manner and improve our website to better meet the needs of our users and prospective users.
Cookies help us collect important business and technical statistics. The information stored in cookies lets us trace the paths users follow as they navigate our website. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your email address or personally identifiable information.
Notice of Changes
Occasionally, we may use the information we collect to notify you about important changes to our website or services.
If you no longer wish to receive SMS communications, you may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly using the information provided on our website.
How Do We Secure Information Transmissions?
When you send confidential personal information to us through our website, secure server software encrypts the information before it is transmitted to us. The information is encrypted during transmission and decrypted when it reaches our systems.
Please note that standard email may not always be secure unless we specifically advise otherwise. For this reason, we ask that you do not send confidential information such as Social Security numbers, credit card numbers, or account numbers through unsecured email.
How Do We Protect Your Information?
Information Security
We utilize encryption and other appropriate security measures to safeguard the confidentiality of personal information we collect from unauthorized access, disclosure, accidental loss, alteration, or destruction.
Evaluation of Information Protection Practices
Our operations and business practices are periodically reviewed to ensure compliance with our policies governing the security, confidentiality, and quality of information.
Employee Access, Training and Expectations
Our organization values ethical standards and is committed to protecting customer information. Access to confidential information is limited to authorized personnel who require access to perform their job responsibilities.
How Can You Access and Correct Your Information?
You may request access to, correction of, or deletion of your personally identifiable information that we collect and maintain by contacting us using the contact information provided on our website.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, website traffic patterns, and related website information to our affiliates or reputable third parties. This information will not include personally identifiable information except as otherwise described in this Privacy Policy or as required by law.
Mobile information, including mobile phone numbers, SMS opt-in information, and SMS consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors, service providers, and aggregators that assist in delivering SMS communications on our behalf and only to the extent necessary to provide those services.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally required to do so or when we, in good faith, believe that disclosure is necessary to comply with applicable laws, legal processes, protect our legal rights, investigate fraud, or protect the safety of our users or others.
Permission to Use Materials
The right to download, store, print, or otherwise use materials available on this website is granted solely for personal, non-commercial use. Materials may not be reproduced, modified, transmitted, displayed, distributed, or otherwise used without our prior written permission.
Users wishing to obtain permission to reproduce any materials appearing on this website may contact us directly.
